Smart Solutions
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50000, Казахстан, Алмалинский район, Алматы, Панфилова 98, оф. 710
Телефон: +7 (727) 344-33-74
Почта: info@smarthr.kz

Helpdesk Service Technician

 

Main responsibilities:

  • Respond to urgent request for on-site technical support to Company’s employees for agreed OEM hardware as per the agreed Company Standards List;
  • Provide users support for non-urgent service requests by providing guidance how to engage with GHD or 3rd party dispatch technician by raising the tickets with GHD;
  • Provide AV and Meeting support to local users. Prepare the required technical equipment to enable smooth meeting/event experience;
  • Set realistic and achievable expectations with the client;
  • Educate user in proper use of Helpdesk Services via the applicable process;
  • Maintain the HW stock & inventory. Work closely with IT procurement role to ensure availability of peripherals and cabling;
  • Collaborate with IT procurement team to enable execution and landing of all procurement processes/policies;
  • Follow logistics procedure for warranty & parts maintenance;
  • Proactive participation in improvements targeting increase of user experience.

Requirements:

  • Software - Certification / Knowledge in the following products: support and resolution of PC hardware, configuration and pc operating systems issues in the corporate environment;
  • Must possess excellent English language skills (both written and oral).