Head of Customer Experience and Service Design

• Category: Management
• City: Tashkent

Responsibilities:

• Create a strategy for managing customer experience in the Company.
• Implement service design tools and techniques in the Company.
• Improve the efficiency of service business processes.
• Interact with the functions (IT, Procurement) on the full cycle of procurement and implementation of technological industrial solutions for the tasks of the Directorate for Customer Experience and Customer Service.
• Positively influence the growth of the Company’s commercial and financial indicators.

Qualifications: 

• Higher education.
• Work experience of at least 3 years in the field of customer service and/or at least 3 years in the field of customer experience management.
• Understanding and using Agile/Scrum/Kanban methodologies.
• Fluency in Russian and English, Uzbek as an advantage.

mailto:D.Kamzayeva@smarthr.kz 

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