Administrator for work with customers and responsible for communications

• Category: Admin
• City: Almaty

The vacancy is closed

Responsibilities:

• Prepare all necessary documentation for participation in tenders.
• Maintaining constant contact with customers and informing them about the status of the order.
• Monthly monitoring of commission payments to sellers of spare parts and services, and service engineers – calculation of the monthly bonus, submission of data for approval and approval by the immediate supervisor and the Business Controller.
• Maintenance of an electronic database of contracts and other documents related to contracts; updating data if necessary.
• Work with the base of installed machines (introduction of new/correction of existing pieces of equipment in the system).
• Control of compliance with acts of completed work (AVR) and their archiving.
• Preparation of letters for customers at the request of the Head of Department.
• Periodic reporting to the immediate supervisor and the General Director on the work done, results and plans.
• Establishing feedback with Customers (studying their requirements for products (goods, services), establishing the reasons for the Customer’s dissatisfaction with the joint work, analyzing customer complaints (with the participation of colleagues and management) and organizing measures to eliminate them.
• Inform sales representatives about their orders that are already in stock.
• Monitoring the receivables of customers, taking the necessary measures to facilitate the repayment of debts within their responsibility.
• Checking the correctness of the received external and internal contracts (signatures, seals), monitoring the validity period.
• Creation of invoices for payment and invoices from suppliers initiated by employees of the service department in the SAP system (SRM) with the subsequent provision of originals closing the documents on these invoices.
• Receiving and following up phone calls to the department.
• Preparation of documents for business meetings with customers and business partners (ordering, booking tickets and hotels, etc.).
• Maintain customer database.
• Conclusion of contracts with Suppliers for the service department.
• Preparation of requests for the purchase of fixed assets and other materials and services for your unit.

Requirements:

• Higher education.
• Work experience – at least 2 years.
• Knowledge of languages: Russian, English (good level written and oral), Kazakh (will be a plus).

We offer:

• 5-day, 8-hour working day, office work.
• Opportunity to learn and improve your professional skills, including the possibility of career growth both within the company and within the Group.
• Corporate mobile phone with mobile coverage within the limit for this item.
• Medical insurance for the employee and close family members after the successful completion of the probationary period.
• Salary + annual performance bonus.

mailto:D.Saifullaeva@smarthr.kz